Field Service Engineer - $80,000+ (50% Travel Required. No Per Diem. Will complete expense reports/submit receipts) (3 years minimum experience)
Responsible for on-site field visits to collect data, partner with the customer on potential solutions and supervise the installation of equipment. Investigate and resolve customer reports of technical problems with equipment, perform analysis, and provide solutions. Partner with customers to ensure excellent communication, timely reports, and insightful service. Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications. Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem. Analyze inspection reports to determine source of problem. Make recommendations for repairs, replacements, upgrades and/or corrective actions. Coordinates problem resolutions with Field Service, Engineering, and other inter-company departments to expedite service. Maintains records of reports. Responsible for submitting reports to the Field Service Supervisor. Provides recommendations to Field Service Supervisor on recurring equipment problems noted in the field to instigate corrective action in design, production, and/or service to eliminate future problems. Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime. Work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management. Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department. Bachelor’s degree; or at least three years related experience and/or training; or equivalent combination of education and experience.
Bachelor’s degree; or at least three years related experience and/or training; or equivalent combination of education and experience.
Safety Sensitive Position - 10-panel drug screen - National Background check