Manufacturing
Green Country
CATOOSA,
OK
Permanent
Field Service Engineer - $80,000+ (50% Travel Required. No Per Diem. Will complete expense reports/submit receipts)
(3 years minimum experience)
- Responsible for on-site field visits to collect data, partner with the customer on potential solutions and supervise the installation of equipment.
- Investigate and resolve customer reports of technical problems with equipment, perform analysis, and provide solutions.
- Partner with customers to ensure excellent communication, timely reports, and insightful service.
- Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications.
- Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
- Analyze inspection reports to determine source of problem.
- Make recommendations for repairs, replacements, upgrades and/or corrective actions.
- Coordinates problem resolutions with Field Service, Engineering, and other inter-company departments to expedite service.
- Maintains records of reports.
- Responsible for submitting reports to the Field Service Supervisor.
- Provides recommendations to Field Service Supervisor on recurring equipment problems noted in the field to instigate corrective action in design, production, and/or service to eliminate future problems.
- Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
- Work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
- Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
- Bachelor’s degree; or at least three years related experience and/or training; or equivalent combination of education and experience.
- Bachelor’s degree; or at least three years related experience and/or training; or equivalent combination of education and experience.
- 10-panel drug screen *Safety Sensitive Position
- National Background check