DISPATCH

BILINGUAL PREFERRED - HIGH SCHOLL DIPLOMA OR EQUIV REQUIRED.

A Dispatcher I performs a critical role in processing and responding to customer alarm signals or notifications. If required, they will dispatch local authorities to the client’s location(s), monitor alarms and CCTV systems. Essential Duties and Responsibilities ? Responding to various alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance with established procedures. ? Processing inbound calls relating to alarm events, providing secure and customer centric assistance. ? Working within a collaborative team environment in the alarm monitoring center that maintains a 24/7 operation. ? Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation. ? Entering customer account information into account database. ? The ability to remain calm and speak clearly to customers. ? Properly document all responses for the alarm

NATIONAL BACKGROUND CHECK

10-PANEL DT