2nd shift Alarm dispatch
Green Country
BROKEN ARROW,
OK
Temporary
Local alarm company is looking for a 2nd shift dispatch.
This position performs a critical role in processing and responding to customer alarm signals or notifications.
- If required, will dispatch local authorities to the client’s location(s), monitor alarms and CCTV systems.
Essential Duties and Responsibilities include but not limited to:
- Responding to various alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance with established procedures.
- Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
- Working within a collaborative team environment in the alarm monitoring center that maintains a 24/7 operation.
- Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
- Entering customer account information into account database.
- The ability to remain calm and speak clearly to customers.
- Properly document all responses for the alarm
Requirements: High school diploma/GED, background check, pre-employment drug screen