Service Tech IV
Green Country
BROKEN ARROW,
OK
Temporary
Position Summary:
The Service Technician IV is a service expert on all burglar and fire alarms, network based CCTV and card access control systems. A Service Technician IV will also possess an extremely high level troubleshooting and communication skills. They will be able to alleviate concerns the customer may have regarding their security system and/or explain the system's operating features. Advises customers and the service scheduling department of the status of systems and processes inspections.
Essential Duties and Responsibilities:
- Locate and alleviate trouble with damaged equipment or wiring.
- Serve as the company's system expert keeping the customer fully informed as to the system(s) functionality.
- Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
- Readjust equipment, repair or replace inoperative equipment and test for operation in accordance with established standards and procedures.
- Read blueprints, building, electrical and sprinkler plans in order to complete equipment repairs.
- Test backup batteries, keypad programming and all security features in order to ensure proper functioning, and to diagnose malfunctions.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Keep informed of new products and developments.
- Coordinates with Company personnel by telephone to adequately test the completed system.
- Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer.
- Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules.
- Maintains inventory control of assigned equipment to ensure adequate stock levels.
- Participates in formal inventory on a monthly basis.
- Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times.
- Safely operates assigned Company vehicles and ensures that it is maintained according to manufacturers and company specifications.
- Exhibits appearance and conduct in accordance with established Company standards to present a professional image to the customer and the general public.
- Maintains the highest standards of decency, honesty and integrity as a guest in a customer's home.
- Provides training when required, for assigned Service Technicians in all of the above duties.
- When on-call, ensure availability by telephone contact at all times for service calls.
- Other duties may be assigned.
OK Alarm License categories:
- Burglary & Residential Fire - Must have
- CCTV - Prefer if they have
- Access Control - Prefer if they have
- Commercial Fire - Nice if they have
- Minimum of 3 years of experience in installation and some service work.
- Troubleshooting skills are a must.
Hours:
- Background check
- Drug screen
- Valid Driver's License