Tulsa's Premiere Senior Community is seeking candidates for a Lead Concierge position. Apply today and come join our team.
The Lead Concierge position will have 2 days off per week, but requires 2 Saturdays per month and 2 Sundays per month plus PRN as needed. Concierge hours are 8am-8pm 7 days a week. This is not a Monday-Friday job. Tuesday and one of the weekend days are usually the days off, but remember PRN as needed to fill in for any Concierge employee that is not there.
The ideal person for this High level Concierge position has the captivity of 1st impression of Southern Hills with the whimsy of Disney.. Someone that doesn't need hand holding, that can grow, lead, and manage the Concierge department. Someone that is comfortable both with the Concierge Help Center and the Residents. Must be someone tech savvy, SOP building, and experienced with Excel and SharePoint
Background check, pre-employment drug screen, valid driver's license, ability to obtain an Oklahoma Notary Seal required.
Job Title: Lead Concierge Department: Wellness
Reports to: Director Lifestyle, Wellness & SIPSE Classification: Non-Exempt
Job Summary/Objective:
The Concierge Lead ensures consistent coverage and smooth daily operations of the IL and HC concierge desks, managing scheduling, process implementations, guest services, and resident requests. This role requires strong communication, organization, and customer service skills in a fast-paced environment.
Supervisory Responsibilities:
• Concierge team
Essential Functions/Duties/Responsibilities:
• Schedule both IL & HC concierge desks to ensure adequate coverage Monday through Sunday 8am-8pm.
• In the event a coverage cannot be attained due to a callout, the lead will step in and cover the vacant shift.
• Cover both IL & HC concierge lunch and breaks M-F. Security will assist in weekend coverage for lunch and breaks when the lead is not working.
• Manage Guest Suite Reservations. Oversee the booking, check-in, and check-out process for guest suite, ensuring a seamless experience for residents and their guests. This includes daily communication with the concierge team to confirm all bookings have been updated in the live document.
• Manage transportation requests that are submitted to the IL & HC concierge desks.
• Manage Resident Absence submissions submitted to the IL & HC concierge desks.
• Update, develop, and implement processes to remain current with modern technologies and efficiencies.
• Supervise, coach, and develop the concierge team to align with the organizational culture, standards, mission, and vision.
Required Skills/Abilities/Competencies:
• Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills.
• Excellent attention to detail and organizational skills
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced, and at times, stressful environment.
• Proficient with Microsoft Office Suite and/or related software.
• Ability to work with multiple and diverse personalities, continual interruptions, simultaneous and changing priorities, while maintaining a calm and professional demeanor.
Education and Experience:
• High school diploma or equivalent combination of education, training, and experience is required.
• Ability to obtain an Oklahoma Notary seal is required.
• A minimum of 3 years of experience in customer service or an administrative support position is required.
• Previous experience working with older adults or in a healthcare setting is preferred.
• Flexibility in schedule availability to include evenings, weekends, and holidays is required.
Physical Requirements:
• An extensive amount of sitting, with a moderate amount of walking and standing, and an occasional amount of kneeling, bending at the waist, and reaching above the head and shoulders.
• Ability to occasionally lift and push up to 25 pounds.
• Frequent use of ordinary communication, including normal levels of hearing and vision.
• Ability to use a computer or other office equipment for an extensive period of time.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.