A Tulsa-based copier dealership and Managed Service Provider. We supply, install, and service Sharp, Konica Minolta, Canon, and Lexmark copiers and MFPs for businesses across the region, backed by a growing suite of managed IT services. Our team is small, skilled, and client-focused. When you join our company your work gets noticed.
Background check, pre-employment drug screen, valid driver's license, and MVR required.
Hours are Monday-Friday 8am-5pm.
About the Role
This is a copier-first role. Most of your day will be spent on-site installing, configuring, and supporting our copier and MFP fleet. We’re looking for someone who’s comfortable in the field, communicates well with clients, and has enough IT background to support our managed services work alongside the copier side.
No two days are the same. You might start the morning installing a Sharp MFP at a law firm, spend the afternoon troubleshooting a network issue for an IT client, and wrap up the day making sure fleet meters and toner levels are reported correctly. If you like variety, client interaction, and solving real problems, this is the job.
Key Responsibilities
Copier & MFP Installation / Service (Primary Focus)
• Perform on-site installation, configuration, and networking of copiers and MFPs (Sharp, Konica Minolta, Canon, Lexmark)
• Troubleshoot hardware, connectivity, and print/scan workflow issues across the fleet
• Set up scan-to-email, scan-to-folder, secure print, and other MFP workflows
• Configure devices on client networks including static IPs, DNS, SMTP relay, and VLAN settings
• Conduct client walkthroughs and training on newly installed equipment
• Coordinate with vendors and internal team on equipment delivery, swap-outs, and escalations
Fleet Monitoring: Toner & Meter Reporting
• Ensure all managed devices are actively reporting meter reads and toner levels to our fleet management platform (KPAX)
• Troubleshoot devices that drop off monitoring due to network changes, firmware issues, or connectivity problems
• Proactively identify toner needs and trigger replenishment before clients run out
• Maintain accurate fleet records and assist with billing reconciliation using meter data
IT Support & Managed Services
• Handle MSP support tickets covering end-user issues, connectivity problems, and hardware troubleshooting
• Support Microsoft 365 environments including Exchange, Teams, SharePoint, and OneDrive
• Assist with Active Directory / Entra ID user management, group policies, and account provisioning
• Troubleshoot LAN/WAN issues and configure routers, switches, and wireless access points
• Support Windows desktop and server environments, perform patch management and routine maintenance
• Assist with Intune endpoint management and device compliance as needed
Client-Facing & Relationship Building
• Serve as a trusted face of our company during every on-site visit, whether copier or IT related
• Communicate clearly and professionally with non-technical clients
• Keep an eye out for opportunities where clients could benefit from our company managed IT services and pass those leads along to the team
• Build genuine relationships with clients so that service calls lead to long-term trust
Qualifications
Required
• Hands-on experience with copier/MFP installation, networking, or field service (any brand)
• Comfortable working on client networks (TCP/IP, DNS, DHCP, static IPs, basic firewall/switch config)
• Experience supporting Windows environments (desktops, laptops, and basic server tasks)
• Familiarity with Microsoft 365 user administration
• Valid driver’s license and reliable transportation; daily field visits are a core part of this role
• Strong interpersonal skills; you represent our company every time you walk into a client's office
• Self-managed and organized, with the ability to handle multiple stops and tickets in a day
Bonus Points
• Prior experience at a copier dealership or MSP
• Familiarity with fleet/print management tools (e.g., uniFLOW, PaperCut, e-AUTOMATE, KPAX)
• Experience with Sharp, Konica Minolta, Canon, or Lexmark platforms specifically
• Active Directory, Entra ID, or Intune administration experience